What We Collect And Why We Keep It
When you open an account with us, we record what's needed to run your wallet correctly: your registration details, device information, login timestamps, and transaction references tied to bKash, Nagad and Rocket deposits or withdrawals. We don't ask for your wallet PIN and never store it
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— that stays inside your bKash, Nagad or Rocket app, confirmed on your end. We use transaction data to match a deposit to your account, confirm a withdrawal request, and investigate disputes if a transfer doesn't reflect on your balance. Session and device data help us
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flag unusual login patterns on your account. We do not sell your personal data to third parties. Some information may be shared with payment partners strictly to confirm a transaction cleared, or with regulators where local law requires it. How long we retain records, and what
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rights you have to review or correct them, depends on the law in your region and whether you're accessing us from an eligible market. If you're unsure whether our service is available where you live, check your local regulations before you fund an account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.